Note: Connect is currently a Limited Availability release from Zendesk. The availability of some features is further limited and not available to all Connect users. To request access to the Connect Limited Availability release, or to any of the Limited Availability features, visit zendesk.com/connect, and click the Request a Trial button.
Zendesk Connect is a product to help you manage proactive customer communication across channels to deliver better customer experiences at scale.
Here is a video with a quick overview of the product: