I am sending a campaign and I want replies to create tickets in my Zendesk account. How do I accomplish this?
To have replies to a campaign, they need to be sent to a support address.
1) Make sure the address you want the replies to be sent to is a support address. For more information about configuring support addresses, see Adding support addresses for users to submit tickets.
2) Make sure the support address is listed as a service account in Connect. The list of service accounts can be modified under Settings > Account > Team.
3) When you are composing the campaign set the support/service account as the sender. Alternatively, if you do not want the service account to appear as the sender you can select more options under the subject.
From there you can specify your support address as the reply address while maintaining a different sender.